Business process management in hotels: with a focus on delivering quality guest service

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Özdemir A. İ., Çolak A., Shmilli J.

Quality and Quantity, vol.53, no.5, pp.2305-2322, 2019 (SCI-Expanded)

• Publication Type: Article / Article
• Volume: 53 Issue: 5
• Publication Date: 2019
• Doi Number: 10.1007/s11135-018-0727-4
• Journal Name: Quality and Quantity
• Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
• Page Numbers: pp.2305-2322
• Abdullah Gül University Affiliated: Yes