Business process management in hotels: with a focus on delivering quality guest service


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Özdemir A. İ., ÇOLAK A., Shmilli J.

Quality and Quantity, vol.53, no.5, pp.2305-2322, 2019 (SCI-Expanded) identifier

  • Publication Type: Article / Article
  • Volume: 53 Issue: 5
  • Publication Date: 2019
  • Doi Number: 10.1007/s11135-018-0727-4
  • Journal Name: Quality and Quantity
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
  • Page Numbers: pp.2305-2322
  • Abdullah Gül University Affiliated: Yes