An Immigrant User Experience Research: Review of the E-residency Site

Cihan Aydoğdu C.

in: Human Computer Interaction: Research and Applications, Sevinç Gülseçen,Kerem Rızvanoğlu,Nilgün Tosun,Emre Akadal, Editor, Istanbul University Press, İstanbul, pp.109-128, 2020

  • Publication Type: Book Chapter / Chapter Research Book
  • Publication Date: 2020
  • Publisher: Istanbul University Press
  • City: İstanbul
  • Page Numbers: pp.109-128
  • Editors: Sevinç Gülseçen,Kerem Rızvanoğlu,Nilgün Tosun,Emre Akadal, Editor
  • Abdullah Gül University Affiliated: Yes


The continuous evolution of internet technologies has contributed to designing websites and user interfaces that suit different users. 'Universal' designs have been obtained for different groups, such as disabled people, elderly people, children, and users from different cultures. With the proliferation of immigration movements, websites containing "Internationalization" and "Localization" processes, which will include immigrant groups, have been designed. International students who have started to be evaluated within the immigrant groups also need to use their country of residence's official websites to obtain a residence permit or extend it. This study aims to examine the e-residence webpage (linked to the immigration authority that the international students who come to Turkey use for a residence permit application or extension of residence permit procedures) regarding migration sociology and intercultural user experience. The research was completed with task observation and semi-structured interview techniques with eight international students. The findings are discussed under the website headings, translation, form structure and application process, cultural differences, and motivation. In general, translation-related problems are encountered on the site, and it is observed that no attention is paid to cultural differences. The difficulties experienced in the application process originating from the website negatively affect international students' motivation and adaptation process.

Keywords: Intercultural User Experience, Immigration, International Students, Motivation